Travelling should be enjoyable and worry-free. While most trips pass without incident, serious illness or injury can happen without warning.
Utomi provides professional medical evacuation and coordination services, helping you reach appropriate medical care when it matters most.
Below are answers to our most common questions.
In the event of a serious medical emergency, contact our 24/7 emergency assistance line immediately.
Our medical operations team will assess the situation and coordinate appropriate support.
All claims and benefits are handled through our emergency assistance process.
You should contact Utomi as soon as possible so we can manage the medical and logistical arrangements.
Full procedures are set out in your policy documents.
No.
Utomi is not general travel insurance.
We specialise in emergency medical evacuation and related medical protection. We do not cover trip cancellations, delays, or lost baggage.
Evacuation decisions are based on medical assessment, clinical advice, and facility availability.
Our medical team consults with treating doctors to determine the safest and most appropriate course of action.
Response times depend on medical urgency, location, weather, aircraft availability, and regulatory clearance.
Our priority is always safe and medically appropriate transfer.
No.
Utomi coordinates evacuation through licensed and approved air ambulance and aviation providers.
We manage the medical and logistical process on your behalf.
If possible, ask a family member, hospital staff, or companion to contact us on your behalf.
Multiple contact options are provided in your policy documents.
Age limits and eligibility criteria are set out in the policy terms.
Please refer to your policy documents for details.
Yes, you may purchase cover for another person, provided all required information is supplied accurately.
Yes, subject to age limits, medical disclosures, and policy terms.
Where medically appropriate and logistically possible, we assist with arrangements for a parent or guardian to accompany a child.
This depends on aircraft configuration and clinical advice.
Pregnancy-related cover is subject to policy terms, gestation limits, and exclusions.
Please consult your policy documents for full details
Pre-existing conditions are subject to disclosure and policy conditions.
Some conditions may be excluded or limited.
A pre-existing condition is any illness, injury, or medical issue that existed before the start of cover, as defined in the policy terms.
Where possible, Utomi arranges payment directly with providers.
In some circumstances, upfront payment may be required. This will be assessed on a case-by-case basis.
Hospital treatment after evacuation is included under Silver and Gold plans, subject to limits and policy terms.
Bronze plans provide evacuation-only cover.
Local hospital costs without evacuation are generally not covered, unless specified under your selected plan.
Hospital selection is based on medical suitability, availability, and clinical advice.
Our priority is access to appropriate care.
We assist from many remote and challenging locations, subject to access, safety, and operational constraints.
Each case is assessed individually.
Utomi provides cover for serious medical emergencies.
Routine or non-urgent treatment is not covered.
Yes. Residency does not prevent you from purchasing Utomi cover, subject to policy terms.
Utomi primarily focuses on Africa-based travel, with ongoing expansion into additional regions.
Coverage areas are defined in the policy documents.
In most cases, cover must be purchased before travel begins.
Please refer to policy terms for eligibility.
Payment options are provided during the online application process.
Please contact our support team and we will resend your policy documents.
The insured person’s details appear on the certificate. Payment details do not affect coverage.
Policy documents are primarily provided in English. Other language support may be available on request.
Bronze cover is medical evacuation only and you will need cover for your hospital costs.
Silver and Gold include post evacuation medical cover to the limits of the policy terms and conditions
Membership provides access to emergency medical evacuation services and benefits under your selected plan.
Full details are set out in your policy documents.
You can apply online in minutes through our website.
If you need further information, please contact our support team. We are here to help.
When there’s a medical crisis, we get you home for treatment you can trust.
Book here – from just $5 per day.
Contact us by phone, WhatsApp, or Telegram at +44 7853 112 907, or use the form below.
As soon as you call, we are working on getting the patient to where they need to be
We deliver the patient to a hospital where medical insurance can take over
Providing you with precisely the cover you need and no extras – all at an affordable cost
For more details of Utomi’s medical evacuation cover, see our Frequently Asked Questions. Utomi is a product from Aeroworx, a company that specialises in medical emergency air evacuation and hospitalisation services in Africa.
We offer air evacuation, hospitalisation and repatriation policies to business, groups and individuals. If you require one policy that covers both emergency medical treatment and medical evacuation, head over to the Aeroworx site and find out about Emergency Evacuation and Medical cover for you and your family.
