Our contact details are:
Head office: +44 7853 112 907
South African office: +27 82 554 7600
WhatsApp: +44 7853 112 907
Telegram: +44 7853 112 907
Email: enquiry@aeroworx.co
Call, WhatsApp or Telegram us on +44 7853 112 907.
No, Utomi offers emergency medical evacuation cover only, not travel insurance. Our cover ensures if there is a medical emergency, you will be transported from a local hospital to one of Africa’s top modern medical treatment centres which will have been agreed by your health insurance company.
If you prefer more comprehensive cover that provides evacuation and hospitalisation cover in a medical emergency, as well as repatriation, our sister company Aeroworx can help. Find out about Emergency Evacuation and Medical cover for you and your family here.
If you require insurance that covers lost baggage, cancelled flights etc please visit our partner Battleface Insurance Services who have some of the best travel insurance policies available for extraordinary travellers. They can insure you for most countries, including those that are on Foreign Office watchlists, such as Lebanon and Mali. Plus, you will get a special price by coming through Aeroworx. Click here to find out more.
The patient must be under the care of medical professionals. We will then communicate with the medical team to understand what is needed for the medical emergency. The decision on whether to evacuate will be based on the conversation between our medical experts and the doctor treating the patient.
We aim to use the nearest, and most suitable, accredited medical evacuation company. If a local aircraft is available, we typically have all paperwork and protocols in place to collect the patient within three hours of notification and confirmation of all details. (This period can change due to changing Covid-19 regulations). If we need to dispatch an aircraft from outside of the region, the aircraft typically takes off within three hours of notification and confirmation of all details, plus the flight time.
No, we work with an extensive network of trusted air ambulance operators across Africa. This approach ensures we will always have access to an air ambulance.
We recommend our eSIM service. It is easy to install, provides cheap data and there is no need to change your SIM card. It’s all virtual. Find out how it works, if your phone is compatible and more here. Or, if you already know about eSIMs, you can buy yours here.
Aeroworx’s product does not cover babies under 14 days old and has a maximum age limit of 65 years old.
Yes.
Yes, we insist that for all minors, one parent or guardian travels in the aircraft. A minor is defined as a child between 14 days and 21 years. If space allows, a second parent or guardian can also travel in the aircraft; if there isn’t space, we will fly you to the treating country via the next available commercial flight. Hotel costs closest to the hospital will be covered to a maximum amount as per the policy documents.
The product does not cover pregnancy, pregnancy related complications nor the unborn child. The product covers non-pregnancy related complications. Please note, pregnant women are not allowed on our flights two months prior to due date, due to the dangers of a premature birth.
No, all pre-existing conditions are excluded.
A pre-existing condition is any sickness, disease or other medical condition of the Insured Person which requires medical treatment, and which was known by the insured person and diagnosed before purchase of our product.
No, all related expenses are covered by Utomi and paid direct to service providers within the overall cover limit.
No, this policy is for emergency medical evacuation to your home country only. If you wish to be also covered for emergency medical hospital treatment, you can opt for a Medical Evacuation and Hospitalisation policy provided by our sister company, Aeroworx. It is available here.
No. Your health insurance company will specify which hospital will treat you. We will coordinate with your health insurance company to arrange transport to the hospital they select.
No. Utomi offers policies that enable transportation of patients from one hospital to another hospital, in order to provide more appropriate medical treatment as agreed with your health insurance provider. To activate the Utomi policy, you must be in the care of a hospital and under the treatment of a medical doctor before an evacuation decision can be made.
Hospitalisation is not elective and evacuation shall only be activated when appropriate medical advice deems it medically necessary.
Yes. The Utomi product is designed to help those living, working and visiting Africa.
No. Evacuation is valid for the 48 African countries listed in the policy.
Yes.
We accept credit cards, including Visa, MasterCard and American Express. We also accept debit cards, bank-to-bank transfers and PayPal. As all benefits are in US dollars, we only accept US dollars for payments. However, if you pay with a local credit card or debit card, this will be converted into US dollars automatically.
First check your spam box. If you cannot locate the documents, contact us here.
No. Only the person covered by the Utomi product is shown on the certificate. The name of the payee is shown in the special conditions.
Not at this stage. However, our 24/7 call centre can handle cases in English, French, Portuguese, Afrikaans and Arabic.
Yes, as we only cover air ambulance costs and having private medical insurance is a requirement to re-enter the country.
When there’s a medical crisis, we get you home, for treatment you can trust.
Book here – from just $2 per day.
Contact us by phone, WhatsApp or Telegram on +44 7853 112 907, or use the form below.
As soon as you call, we are working on getting the patient to where they need to be
We deliver the patient to a hospital where medical insurance can take over
Providing you with precisely the cover you need and no extras – all at an affordable cost
For more details of Utomi’s medical evacuation cover, see our Frequently Asked Questions. Utomi is a product from Aeroworx, a company that specialises in medical emergency air evacuation and hospitalisation services in Africa.
We offer air evacuation, hospitalisation and repatriation policies to business, groups and individuals. If you require one policy that covers both emergency medical treatment and medical evacuation, head over to the Aeroworx site and find out about Emergency Evacuation and Medical cover for you and your family.
Head office: +44 7853 112 907
South African office +27 82 554 7600
WhatsApp +44 7853 112 907
Telegram +44 7853 112 907
Email enquiry@aeroworx.co
